Guarantee - Vodrich

Guarantee

MONEY BACK GUARANTEE - SHOP WITH CONFIDENCE

All VODRICH timepieces & bracelets come with a 14 Day Money Back Guarantee plus a 12 Month Warranty. We’re proud of our products and strive to ensure you are completely satisfied with your order, so if there are any issues, let us know straight away and we’ll look after you. 

 

RETURN POLICY

Any brand new product can be returned for a full refund or store credit within 14 days of delivery. Please e-mail returns@vodrich.com and specify your name, address, and order number to schedule the return. Our customer service team will advise you of the next steps and answer any questions.

  • Merchandise must be returned to us within 14 days of receiving your package.

  • Merchandise must be unworn and unopened.

  • All watch returns must include the original box in its original condition.

  • All bracelet returns must include original jewellery bag in its original condition.

  • Gift cards are non-returnable and non-refundable.

  • We do not accept exchanges at this time.

  • Refunds will be processed within approximately 3-7 business days after we receive your return.

  • Unfortunately we cannot refund duties, taxes or shipping charges.

  • Return Shipping costs are the responsibility of the customer unless being returned due to damages or malfunction

  • Returns received by us beyond 14 days from the date of purchase or that do not meet the above quality standards can not be accepted and will be returned to the sender. The sender will be responsible for the return shipping.

 

12 MONTH WARRANTY

We will be responsible for replacement if there are any product quality issues within 12 months of purchase. Our 12 month warranty covers manufacturing defects on the watch itself (movement*, case, crystal). Damage caused by accident or lack of care are not covered by this warranty. To have replacement covered under this warranty performed, please e-mail returns@vodrich.com and specify your name, address, and order number to schedule the return. Please write ‘Warranty Reclaim’ as subject of the e-mail so that our customer service team know this is a warranty related refund.

*Note: Mechanical self-wind timepieces require proper care and winding to function optimally. Please do not assume that your mechanical timepiece is broken before reading our Product Care page. You will not be covered under warranty if you did not properly wind your mechanical timepiece. 

 

NEED HELP?

If you're not satisfied or have a question about returns, let us know. We work hard to constantly improve our products and service based on customer feedback. Get in touch with us here.

 

 

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